Booking Terms and Conditions of
These terms and conditions
apply to all 123 Morocco programs.
who books a tour with 123 Morocco will be subject to
the following terms and conditions.
require a 50% deposit at least two months prior to arrival.
The balance due 30 days prior to your arrival to Morocco.
can be made by electronic bank transfer or credit/debit
Payment by credit card incurs the percentage surcharge
levied by our Bank.
have to cancel your trip, we must be notified in writing.
All monies will be refunded, less the following cancellation
The cancellation charge
is calculated according to the number of days prior
to the start date of your travel arrangements that
written notice of cancellation is received by us:
than 56 days: deposit only
42-56 days: 30% of the Price, including the deposit
28-41 days: 40% of the Price, including the deposit
14-27 days: 50% of the Price, including the deposit
07-13 days: 80% of the Price, including the deposit
00-06 days: 100% of the Price, including the deposit
of your deposit/payment in full, we will confirm your
travel arrangements in writing and issue a detailed
itinerary and invoice.
We reserve the right to change the Price, services or
other particulars before written confirmation of your
Once confirmed, the Price of your travel arrangements
is not subject to further surcharges or increases.
It is essential that you provide passenger names (including
forenames) as they appear on passports.
You are responsible for meeting any visa and passport
requirements. Information on visa and passport requirements
can be obtained from your nearest Moroccan Embassy or
Booking Amendments & Itinerary Changes While In
Amendments to your booking are not usually possible
within 14 days of the start date of your travel arrangements.
If you wish to make an amendment you should contact
us as soon as possible, quoting your booking reference,
and confirm your request in writing.
For requests made after the original booking is confirmed,
we will try to accommodate your wishes but cannot guarantee
to do so. You will be liable for any additional costs
incurred, together with an administration charge.
If it is not possible for us to make an amendment, for
whatever reason, you have the choice of proceeding with
the holiday as originally booked, or of cancelling and
paying cancellation charges in accordance with the scale
For confirmed amendments, you are responsible for ensuring
that your visa and/or insurance cover remains.
Should you decide, while in Morocco, to deviate from
your planned itinerary any additional expense resulting
from such an action must be paid direct to those providing
No Refund Will Be Considered For Unused, Pre-booked
Majeure Changes or Cancellation
have to make changes to your travel arrangements in
the event of force majeure.
have to cancel or change your travel arrangements in
any way because of force majeure, we will refund any
sum paid by you, including the deposit, but will not
be liable to pay compensation to you.
majeure is for example, circumstances where performance
and/or prompt performance is prevented by war, threat
of war, riot, civil disturbance, natural or nuclear
disasters, industrial dispute (defined below), terrorist
activity, fire, or adverse weather conditions. Industrial
dispute is defined as a dispute between a person, other
than ourselves, supplying services comprised in travel
arrangements and (a) his employee and/or (b) any other
person whose services affect the travel arrangements,
which we cannot reasonably be expected to overcome by
substituting comparable alternative arrangements
or Delay of Aircraft or Other Transportation
not accept liability for any additional cost, which
you may incur as a result of delays or cancellation
of international or domestic flights, or any other transportation
for any reason beyond our control. We regret that it
is not possible to recover the cost of unused, pre-booked
accommodation or service. Any additional costs involved
in such a delay are to be met by the client. If delay
is caused by technical problems, the airline will normally
provide airport meals and accommodation where necessary.
However, if caused by bad weather, strikes, traffic
control etc., the airline will seldom offer any compensation
as the delay is outside their control.
event of any dissatisfaction with the accommodation
or any other service provided, the matter MUST be reported
immediately to the organization concerned (i.e. Hotel
Manager, Agents etc.) so that immediate action can be
taken to remedy the problem. Thereafter the matter must
be referred, in writing within 10 days subsequent to
the clients return. (Your expert driver/guide
can act as your agent assistant for any problem while
you are travelling around the country! any problem can
be reported to him immediately.)
we will do everything possible to ensure your safety
and enjoyment during your stay, 123 Morocco is not liable
for any personal injury or loss incurred while visiting
highly that you purchase travel insurance.
Customers are required to provide for themselves all
necessary insurance against personal injury, loss, damage,
theft, cancellation, delay etc.
of accommodation will vary according to the standards
available in Morocco and should be judged according
to local standards.
are in any doubt about the suitability, to your own
requirements, of the facilities, transport, accommodation
or conditions prevailing in Morocco, then you should
make written enquiry to us as we cannot otherwise be
held responsible for failure to meet your requirements.
every effort will be made to meet reasonable requests,
they cannot be guaranteed.
requests or requirements that are essential to your
booking (e.g. dietary requirements, wheelchair assistance
or special facilities for certain medical conditions)
must be made known to us in writing before you book.
contact our suppliers and the request will only become
a term of your contract with us if we confirm in writing
that the request can be met and your booking proceeds
on that basis.
happy to pass on any other reasonable requests that
you may have (e.g. desired location of hotel rooms or
other requirements as to meals) but they cannot be guaranteed
and will not form part of our contract. No compensation
will be payable if such requests are not fulfilled.
accept responsibility for ensuring the holiday that
you booked with us (for the land only), is supplied
as described in this web site or within your customized
itinerary and the services offered reach a reasonable
standard..... (Accommodation, airport transfers, Private
car and driver/guide for entire trip and certified guides
for cities according to your itinerary)
acts as an agent for and on behalf of the customer or
other entity engaging 123 morocco services.
its employees or any other entities collaborating with
123 morocco shall in no wise be held or be deemed responsible
or liable for any accident, injury, illness, delay,
deviation, curtailment, actual or impending official
or unofficial strike or other industrial action, loss
of property or consequential loss, or other damage,
event of unforeseen circumstances, 123 morocco reserves
the right to substitute facilities/features of equivalent
or superior standard/ value, or to amend routings, in
the interest of participants comfort and safety,
provided by 123 morocco are subject to the aforementioned
conditions. All bookings are subjects to Moroccan law.
event of disagreement concerning articles in the present
terms & conditions, the parties would try to solve
the problems in a friendly manner, failing this, the
dispute would have to be taken to the High Court of
note that by sending 123 Morocco, you do agree about
our terms and conditions without the signing of this